Frequently Asked Questions
Answers to all your questions about nabje
From opening an account to bKash deposits, claiming bonuses, slots and cricket betting — find clear and detailed answers to everything right here.
nabje is a safe and reliable online gaming platform for players in Bangladesh. New players often have questions about opening an account, mobile payments, bonus terms and security. On this FAQ page we have organized the most frequently asked questions into five categories. Scroll down or jump directly to the section you need. If your question is not listed here, our 24/7 live chat support is always available to help.
Account and Registration
Account and Registration
Opening an account at nabje is very straightforward. You will need an active mobile number, an email address and a strong password. Enter accurate details in the registration form, as they may be verified at the time of withdrawal. Please note that this platform is only for those aged 21 and above.
No, each player may create only one account. If you attempt to open multiple accounts using the same mobile number or email, all accounts may be closed and any accumulated balance may be forfeited. This rule is strictly enforced to maintain a fair gaming environment.
Click the "Forgot Password" option on the login page. A verification code will be sent to the mobile number or email you provided during registration. Use that code to set a new password. If you have any trouble, get help in Bengali through our 24/7 live chat.
nabje can be accessed from any smartphone (Android and iOS), tablet and desktop browser. There is no need to download a separate app — a fully mobile-friendly experience is available right in your browser. The site works smoothly on Chrome, Firefox and Safari.
Deposits and Withdrawals
Deposits and Withdrawals
Depositing into nabje via bKash is almost instant. If you use the correct account number and reference number, the funds will typically appear in your wallet within a few minutes. If there is a delay for any reason, contact support via live chat with your bKash transaction ID.
The minimum deposit amount at nabje is ৳500. The minimum withdrawal amount is ৳1,000. This applies equally to all payment methods — whether you use bKash, Nagad, Rocket or Upay.
Yes, withdrawals at nabje can be made via Nagad, Rocket and Upay. After submitting a withdrawal request, the funds will generally reach your mobile wallet within 15 minutes to 2 hours. It is important that the correct mobile number is registered on your account.
nabje does not charge any deposit or withdrawal fees. However, your mobile banking provider (such as bKash or Nagad) may apply their own transaction charges. Please check your payment provider's terms for details on this.
Withdrawals are normally completed within 15 minutes to 2 hours. If you have not received the funds within that time, contact our 24/7 live chat and provide the transaction ID and withdrawal amount. Our support team will resolve the issue promptly.
Games and How to Play
Games and How to Play
In the cricket betting section of nabje, markets open for BPL matches before they go live. You can bet on a variety of markets including match winner, top run scorer, total runs and toss result. Read all odds and rules carefully before placing a bet. In-play betting is also available while a match is in progress.
nabje offers slot games from various leading providers including PG Soft, Pragmatic Play and JILI. Popular titles include Fortune Tiger and Mahjong Ways from PG Soft, Fortune Gems from JILI, and Gates of Olympus and Sweet Bonanza from Pragmatic Play. Go to the Slots section to browse all available games.
At nabje's live casino you can play live Baccarat, Roulette, Blackjack and Dragon Tiger with real dealers. Enter the game lobby and choose your preferred table. Place your chips and follow the dealer's instructions. Enjoy the feel of a real casino with professional dealers via a live video stream.
RTP is the average percentage of total wagers that a game returns as winnings over the long term. For example, a 95% RTP means that on average there is a chance of getting back ৳95 for every ৳100 wagered over a long session. This is not a guarantee — the result of every spin is completely random. Choosing a game with a high RTP can be a strategic decision.
Yes, all games on nabje are built with HTML5 technology, so they run well on any modern mobile browser. For the best experience, use a stable internet connection (Wi-Fi or 4G). Keeping your browser cache clear will also help pages load faster.
Bonuses and Promotions
Bonuses and Promotions
After creating a new account, you will receive a 100% welcome bonus on your first deposit, up to a maximum of ৳5,000. For example, if you deposit ৳3,000, an additional ৳3,000 will be added as a bonus. A 20x wagering requirement must be met to use this bonus.
A 20x wagering requirement means you must wager 20 times the bonus amount before you can make a withdrawal. For example, if you received a ৳1,000 bonus, you would need to place a total of ৳20,000 in bets to become eligible to withdraw. These bets can be spread across any eligible games and winnings accumulate along the way.
nabje's VIP programme has four tiers: Bronze, Silver, Gold and Platinum. You can move up to higher tiers by playing regularly. The Bronze tier offers up to 0.2% cashback per week; Silver offers 0.4%, Gold offers 0.6% and Platinum offers a maximum of 0.8% cashback. Higher tiers also come with dedicated support and special offers.
Weekly cashback based on your VIP tier is automatically added to your account at a set time each week. This bonus goes directly to your balance and is generally available with low or no wagering requirements. Check the promotions section of your account for specific terms.
The eligibility of a bonus varies by offer. Some bonuses work only on slots or in the live casino, while others can also be used for cricket betting. Read the terms and conditions before claiming a specific bonus or ask via live chat — our support team will help you in Bengali.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, nabje uses SSL encryption technology to keep all transactions and personal information secure. Your payment details are never shared with third parties. Our server systems go through regular security audits.
nabje is for those aged 21 and above only. Creating an account or playing games is strictly prohibited for anyone under this age. If any inconsistency is found during age verification, the account will be closed. We urge parents and guardians to keep their devices secure.
Yes, nabje offers a self-exclusion feature. You can request to close your account for a specific period or permanently. To do so, contact us via live chat or email us at [email protected]. Responsible gaming is our highest priority.
nabje believes entertainment should be enjoyable, not stressful. We offer deposit limits, loss limits and a self-exclusion feature. If you have any concerns about your gaming, visit our responsible gaming page or speak with support. Your wellbeing is our first priority.
Our support team is available in Bengali 7 days a week, 24 hours a day. Click the live chat button on any page of the site to speak with a representative instantly. If you prefer to contact us by email, write to [email protected].
Still have questions? We are ready to help
Our 24/7 Bengali support team is ready to resolve any issue instantly.
Our Support Channels
Live Chat
Instant support in Bengali, 24/7. Start a chat from any page on the site — no waiting.
Email Support
For detailed issues, email us at [email protected]. We will reply as quickly as possible.
FAQ and Guides
This FAQ page has answers to the most common questions. You will also find a lot of useful information on the terms and conditions page.